May 21 2008
Step to Show Human Resource Role
I have just posted an article about step of making HR Contribution Indicator several days a go and also metrics for HR as our contribution to organization. Why should we measure our contribution?. Of course, we want to show our position as Human Resource which one of role is as a strategic business partner. By measuring it, we know where we are and where we are going to which show our value added in organization more visible.
There is nine steps to metrics excellence which might not applicable for every circumstance, but at least it could be as reference to metric.
Re-examine your business objectives
Make sure to understand your strategic organization objective and find the link of it to your role as Human Resource. This should focus on process oriented to drive achievement of strategic objective. In many companies have run an initiative of creating a “process oriented” culture by implementing continuous improvement management such as six sigma.
Take the ‘CUP’ test
If you already collect metrics, take this opportunity to rifle through the reporting archives. Give each set of data the ‘CUP’ test. Does it make a contribution to overall organizational business objectives? Does it provide an insight into whether organizational resources are being utilized at their optimum level? Does it make any assessment of productivity which could lead to efficiency gains and therefore a better customer experience? If each set of data does not address at least one of these three criteria, then question the usefulness of continuing to collect it Continue Reading »
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