May 01 2008
The Balanced Scorecard and Knowledge Management
In recent years there has been a renewed interest in “human resources” and “collaboration” under the term “knowledge management“. In another white paper, the meaning of knowledge management is explored in more detail. Here, the focus is on the relationship between the balanced scorecard and knowledge management.
In their book The Balanced Scorecard, Kaplan and Norton set forth a hypothesis about the chain of cause and effect that leads to strategic success. This cause-and-effect hypothesis is fundamental to understanding the metrics that the balanced scorecard prescribes.
There are four stages to this chain of cause and effect, outlined as follows: Continue Reading »