Feb
02
2008
Answering Questions So People Understand and Remember What You Say
Tip 1: Answer One Question at a Time; Avoid Multiples.
When someone asks you multiple questions in one large chunk, you have several choices:
(1) Answer all of them.
(2) Pick one or two to answer.
(3) Lump them all together and give a general answer.
Examples:
“You’ve asked three good questions. For the sake of time, let me deal with only the last one….” “Whoa–I don’t know if I can remember all those. Let me pick out a couple to respond to….” “Your questions really all point to one concern, I think: Do we know how to Y? I can answer in a word–yes.”
Tip 2: Stop Your Own Monologue Answers. Continue Reading »
Jan
20
2008
Establishing A Track Record for Truth
Tip 1: Find Commonalities.
People like people who are like them. And people believe and trust people they like. Try to discover attitudes, likes, dislikes, family backgrounds, experiences, personality virtues or quirks, careers, goals, or values that you have in common with others; then emphasize those commonalities. People reason that if you’re like them in some ways, you’re probably like them in other ways. Therefore, they begin to transfer trust as friend to friend.
Tip 2: Show Concern and Compassion.
People tend to trust people who show concern for them. When they bleed, they want to know others bleed with them. Even companies have to show concern over self-interest in times of crisis. Continue Reading »